As web developers, we deal with large amounts of data every day. Sometimes it helps to sit back and take a closer look at the data in hand and see what data is trying to tell.

Here, at customer support is one of the most important parts of the business. We deal with a large number of emails and helpdesk tickets every day and, as a small weekend project, we decided to build a few charts to analyze those emails. We are sharing these results here and hoping that it can provide you or your clients with some insights.

First of all, we analyzed incoming support requests by the hour of the day. There is no surprise that 9am to 1pm US Eastern time is the busiest time of them all as emails from Europe and tickets from both East and West coast are coming in. We grouped those emails by the hour of the day and placed them on the world map with timezones for easy digesting.

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Some businesses may require two people to confirm certain actions like big transactions may require a supervisor’s approval. Another scenario – certain actions require entering the second password. This additional password can be changed daily and distributed among employees in the morning along with the secret handshake. Btw, the whole application doesn’t need to be password-protected, you can add the password to a certain action.

In this article, we will show how to implement this additional password security feature. We will cover two scenarios here:
1. Password-protecting custom button
2. Password-protecting editing the field in inline mode

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Let’s imagine you have a web application where multiple users adding data at the same time i.e. a helpdesk application where end-users submit tickets and support staff needs to see new tickets as soon as possible. This article explains how to show new records on the page automatically without reloading the page. New records will be also highlighted to make them stand out.

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This article explains how you can implement context help in your PHPRunner or ASPRunner.NET application. Maybe you need to display some hints for users or a link to a more detailed page in the manual. If you ever checked PHPRunner or ASPRunner.NET live demo you probably noticed how it looks there: We, of course, do not want to add those messages manually to every page. Instead, we will store all those messages in the database and display the relevant message based on what page we…Continue Reading “Context help in your web applications”

We have discussed the topic of making a beautiful login page in this post. What if we can take it to the next level automatically changing the login page background once a day? It is easier than you think. We are going to use of Reddit forums where people post pictures of our beautiful planet. There are communities there for every taste: cute animal pictures, wallpapers, abandoned buildings, astronomy pictures so you can find something that fits your website theme. Here is how the sample…Continue Reading “Dynamic login page background”

Master-details is a very useful feature but the details table may clutter the UI. We have seen projects where people have more than a dozen details tables and it would be useful if we can hide some that are not relevant to the current master table record.

Let us take a look at this completely artificial example. A typical setup with Orders table as a master and Order Details, Employees, and Customers as details. We would like to hide the Employees table tab when OrderID is more than 10300.

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Knowing where your web applications users location is a useful feature, that can help you provide a better service. For instance, you can show them results that are tailored to their location or display their location on the map or convert latitude/longitude to a street address. There is a handy Geolocation API in Javascript that can provide the user’s location, we just need to find the way to pass this data to the server-side and save it in session variables. We want to get this…Continue Reading “Using geolocation data in your web application”